We aim to provide the highest standard of service and reliability to our customers;
We therefore expect a reasonable and civilised standard of behaviour from our passengers. You may be asked to sign a hard copy document of our terms and conditions of hire prior to your booking.

1. The Hirer will be held liable for any damage/loss to our limousines caused by or incited by the conduct of individual passengers who are party to the hire.
2. North West Prestige Travel, its drivers or agents reserve the right to terminate the hire at any point without refund should these terms and conditions be broken.
3. Please Note – Vehicle specifications may vary and are subject to change without prior notice.
4. It is illegal to smoke in our limousines. In addition food cannot be consumed in the limousine, unless by prior arrangement, should you return to the limousine with food you will not be able to eat it in the vehicle and a waiting charge of £50 per hour or part thereof will be made where appropriate.
5. Prohibited Items – The possession, use, distribution or transportation of illegal drugs, controlled substances and Nitrous Oxide on board of any of our vehicles is strictly prohibited. Passengers travelling on our vehicles are solely responsible for ensuring that they comply with the applicable laws regarding controlled substances.
6. In the event of the fouling of our limousines (including smoking) there is a standard £50 penalty to cover clean up costs.
7. The Law requires that all alcoholic drinks are removed from the cabin of the vehicle within a 1 mile radius of Stage One Events (Sporting events, concerts etc.).
8. North West Prestige Travel, its drivers or agents accept no liability for passengers personal belongings left in the limousine.
9. Deposits paid to North West Prestige Travel are non-refundable. Cancellations must be made in writing and any cancellation within 7 days of the booking date will incur the full cost of the hire.
10. All subsequent alterations to this booking form must be notified to the company in writing as soon as possible to avoid any misunderstanding.
11. In the unlikely event of a breakdown North West Prestige Travel will provide alternative transport, which may not be a limousine, to complete any part of an outward or return journey.
12. Included in the contract price, as standard, the limousine will pick up from two different points and will drop off at two different points, any additional drop offs will be charged accordingly, and in any event must be notified and agreed at the time of booking.
13. A maximum of 15 minutes waiting time is allowed on return journeys, after which the limousine may be withdrawn from hire without refund.
14. Where appropriate waiting time is charged at £50 per hour or part thereof.
15. North West Prestige Travel, its drivers or agents accept no liability for late arrival due to breakdowns, road works and/or road closures that are beyond any reasonable prior knowledge.
16. North West Prestige Travel, its drivers or agents accept no liability for late arrival due to adverse weather conditions.
17. North West Prestige Travel reserve the right to substitute limousines, without prior notice, as a result of unforeseen circumstances.
18. If you are unhappy with any aspect of our service please inform us by telephoning during office hours on the next working day.

For a printed copy of these terms and conditions please write to: North West Prestige Travel, Unit G9 Falcon Mill, Bolton, BL1 8BL